NightPayCheck
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Support

A little help, right here.

Quick answers for your roster, pay estimates, and saved records.

Email support

sarmientojoshuaalvarez@gmail.com

Include your device model, iOS and app versions, and what happened. For pay questions, include the pay-period dates and the calculation you expected. Remove names and other personal details from any examples.

Common questions

Does NightPayCheck support my pay rules?

The model uses biweekly USD gross pay, weekly overtime after 40 paid hours at 1.5× base, and flat hourly night and Saturday/Sunday extras that can overlap. Open Settings → Rates and pay rules to review your rates and choose Matches my rules, Some rules differ, or I’m unsure. Changes to rates or pay-cycle settings can require confirmation again. Taxes, deductions, holiday pay, bonuses, daily overtime, and blended overtime rates are excluded. If your rules differ, you can still track shifts and review partial estimates.

Should I enter gross or take-home pay?

Enter gross pay before taxes and deductions for the dates shown in Compare. Take-home or net pay will produce a misleading difference. The scope section shows unconfirmed rules and planned shifts. A matching total means it matches this estimate. Review any excluded pay components separately.

Estimate does not match my payslip

Check your week start, night window, meal breaks, and whether each shift has actual hours recorded. Weekend extras apply on Saturday and Sunday. Compare gross pay before taxes and deductions.

Restore from backup

Open Settings → Records → Restore from backup. Choose your JSON backup and confirm. Restoring replaces the records on that device.

Your records need recovery

This screen appears when saved records could not be opened. Restart the app to try again. If it persists and you have a JSON backup, tap Choose a JSON backup on the recovery screen, select your file, and confirm Restore backup. Restoring replaces the records on that device with the backup’s contents. If you need help, contact support using the email above.

Photo import missed a shift

Photo imports and pasted text suggest shifts for you to review. Check every date, time, and meal break against your roster before saving. You can correct a draft or add a shift manually.

Overtime looks wrong

Weekly overtime begins after 40 paid hours at 1.5× your base rate, replacing regular pay for those hours. Check whether your week starts on Monday or Sunday. Night and weekend extras still add to eligible minutes.

Reminders are not arriving

Allow notifications for NightPayCheck in iOS Settings. In the app, open Settings → Reminders → Schedule shift reminders. Upcoming shifts receive a reminder one hour before their planned start. Focus settings and notification permissions can affect delivery.

Delete my local records

Open Settings → Privacy → Delete all local records and confirm. This removes the app’s saved shifts, settings, and comparisons. Delete exported backups separately from Files or wherever you saved them.

Restore a purchase

Open Settings → Unlock → Restore. Use the Apple Account that made the purchase. The one-time unlock covers comparisons for additional pay periods.

Protect your information

Please do not send passwords, payment-card details, full payslips, or roster photos containing other people’s information. You can also email us with privacy questions or a request about a previous support message.

Read the privacy policy ↗

Billing and refunds

Apple handles purchase billing and refund requests. Eligibility depends on Apple’s policies and your region.

Request a refund through Apple ↗

Looking for the app?

Check launch availability ↗